Journal Claims
Please provide all contact information.
Email: ONLINEJLS
Telephone: 1-800-548-2723 (US), 1-703-295-6300 (International)
Fax: 1-703-295-6211
Mail: American Society of Civil Engineers
Customer Service and Fulfillment Department
1801 Alexander Bell Drive
Reston, VA 20191-4400
Book Claims
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Email: Pubsful
Telephone: 1-800-548-2723 (US), 1-703-295-6300 (International)
Fax: 1-703-295-6333
Mail: American Society of Civil Engineers
Customer Service and Fulfillment Department
PO Box 79084
Baltimore, MD 21279-0084
Book Returns
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If you're not completely satisfied with your book purchase, return it undamaged within 30 days (90 days for international orders) for a full refund, exchange, or credit on your publication purchase price. If your return is not due to our error, we will deduct the shipping costs from your refund.
Note: Returns accepted at warehouse only. If you wish to return a book, please call (703)295-6210 or email Pubsful for instructions. Please do not return any items to our Reston, VA address!