Journal Claims
To ask questions about your print or online subscription or claims (i.e. password failures, etc.):
Claims Form for Missing or Damaged Publications
Non-members
Email: ONLINEJLS
Telephone: 1-800-548-2723 (US), 1-703-295-6300 (International)
Fax: 1-703-295-6211
Mail: American Society of Civil Engineers
Customer Service and Fulfillment Department
1801 Alexander Bell Drive
Reston, VA 20191-4400
Book Claims
Members and Non-members
Email: Pubsful
Telephone: 1-800-548-2723 (US), 1-703-295-6300 (International)
Fax: 1-703-295-6333
Mail: American Society of Civil Engineers
Customer Service and Fulfillment Department
PO Box 79084
Baltimore, MD 21279-0084
Book Returns
Members and Non-members
If you're not completely satisfied with your book purchase, return it undamaged within 30 days (90 days for international orders) for a full refund, exchange, or credit on your publication purchase price. If your return is not due to our error, we will deduct the shipping costs from your refund.
Note: Returns accepted at warehouse only. If you wish to return a book, please call (703)295-6210 or email Pubsful for instructions. Please do not return any items to our Reston, VA address!